Nixplay had long offered free cloud storage — as noted in a 2016 PCMag review of an 8-inch frame that included 10GB of free space. Now, higher storage limits are being cut, and syncing with a single Google Photos album, once free, has also been discontinued. According to the company’s update, those with free accounts that surpass the new 500MB limit may find content “restricted from sharing or viewing on a frame unless you edit your content or upgrade your subscription.”

Nixplay users on Reddit are displeased with the update, expressing their dissatisfaction over changes impacting current customers rather than just new ones, and labeling it a scam. One disgruntled user agreed to subscribe, albeit reluctantly, because they’ve accumulated “a few thousand photos in the cloud” and are unwilling to teach their computer-averse partner how to navigate a new application.

Nixplay’s paid subscriptions cost either $19.99 a year for 100GB of photo storage (Nixplay Lite) or $29.99 per year for unlimited photo storage (Nixplay Plus). Both tiers also include the ability to sync with Google Photos, although it’s not clear if that feature works the same as it did before, given a recent change Google made that broke how many digital frames sync with its photos service.