Virgin Money velocity credit cards
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Many Australians earn reward points through their credit card expenditures, yet the number of points required for “free” flights or products is gradually increasing.

So what does the future hold for the tumultuous point economy?

Virgin Money velocity credit cards
Virgin customers accumulate points through its Velocity Frequent Flyer program. (Virgin Australia)

Qantas and Virgin dominate the point industry with Frequent Flyer and Velocity, respectively.

Recently, Virgin revealed changes by introducing its 1 Point Rewards store, permitting members to acquire high-priced items using just a single velocity point during a one-time event.

Across three capital cities, members will be able to buy an $849 Dyson Airwrap or a pair of $549 Bose headphones with just one point.

Velocity Frequent Flyer chief executive Nick Rohrlach told 9news.com.au Virgin is taking a second bite of the cherry after hosting a similar store in 2023 due to customer demand for more “achievable” point spending.

“We are try to make it much easier to get to that reward rather than saving up for years for something you may or may get,” Rohrlach said.

“Our research says that 90 per cent of Aussies are members of a loyalty program.

“Instead of complicating things with intricate point systems, we’re making it straightforward so you can quickly access rewards,” they stated.

Bunnings is following suit with a program allowing Flybuys members to turn their points into dollars spent at the hardware giant.

It will let customers use as little as $10 in Flybuys points to buy Bunnings products.

Virgin Australia velocity
Virgin annnounced it is bringin back its 1 Point Rewards store. (Virgin Australia)

Payment Services managing director Brad Kelly is a point guru.

He doesn’t think the future of frequent programs is shaping up to be so peachy.

“The devaluation is already beginning,” Kelly explained to 9news.com.au.

“There’s a lot of people sitting on a lot of points post-COVID and they want them to burn those.

“That’s how they dilute the offers.”

Virgin last year lowered the amount of points needed for a one-way economy seat to 5900 velocity points.

But Velocity credit card customers had the number of points earned per dollar dropped in April this year, decreasing from five to four points.

It was the first time Qantas marked up its classic reward pricing since 2019 and the second time since 2004.

“A lot has changed in the last six years,” Qantas loyalty chief executive Andrew Glance said at the time.

“These modifications will allow continued investment in enhancing our program over the long term, increasing the availability of classic and classic plus reward seats for members annually.”

Earlier this year, Qantas hiked up the points needed to redeem fares. (Nine)

Kelly said it is going to become even harder for point collectors to nab their dream flight on points alone.

“As a bronze member, you’ll notice Classic Plus seats are common and occasionally classic ones, but redeeming them may not always be possible or easy,” he explained.

He estimated valuable point earning is a game “for the top 20 per cent”.

“Your average Qantas member only spends about $30,000 a year on their credit card,” Kelly added.

“This might earn you 30,000 points if you are fortunate, but more likely around 20,000 to 25,000. Reaching any destination with 25,000 points remains challenging.”

And even then, do you really want to go to Ballina on a Tuesday afternoon in August? That’s the reality. You’re not going to be able to say, ‘Oh, I’d like to fly business class to Bali’.

“That’s just not going to happen.”

Man holding several credit cards and he is choosing a credit card to pay and spend Payment for goods via credit card. Finance and banking concept.
Brad Kelly thinks credit card spend won’t be so tied to reward points in the future. (Getty)

Rohrlach said Velocity is looking at finding ways to accelerate non-credit card point earning.

He doesn’t want point whisperers to be the only ones who can find the best deals.

“There’s lots of different ways to earn points and it’s always nice when people find new ways to do that. But also, it’s not hard,” Rohrlach added.

“It’s not just about the points hacking.”

Kelly’s prediction for the industry is the slow erosion of needing to sign up for a credit card to accumulate points.

He also said point earning may soon be largely attributed to spend instead of credit.

“What I mean by that is that a customer will sign up directly with a merchant or a bunch of merchants, and as they spend, those merchants will buy points directly from Qantas [or Virgin] and give them to the customer,” Kelly added.

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