Gen Z Is Teaching Older Colleagues How to Use AI: Survey

Gen Zers born between 1995 and 2012 are adopting AI at work and helping older colleagues embrace it too, according to a new poll.

A study by International Workplace Group, a workspace solutions firm, revealed that nearly two-thirds of Gen Z participants are educating their senior colleagues on AI usage.

“This assistance varies widely, ranging from direct mentoring to imparting practical advice on how to incorporate AI into routine tasks,” Mark Dixon, the CEO of International Workplace Group, shared with CNBC.

According to the survey, which included over 2,000 participants in the U.S. and U.K., almost half acknowledged that AI is fostering generational connections and boosting teamwork. Dixon mentioned that older employees are “embracing AI” and gaining insights from younger individuals.

Dixon highlighted that the intergenerational relationship is “remarkably influential” due to its “give-and-take” nature. Younger employees utilize their proficiency in AI to “guide” others and “introduce innovative work methods,” while older workers, in turn, use their expertise and industry insights to assist Gen Z in optimizing their use of the technology.

“In today’s digital-first era, AI is emerging as a powerful unifier across generations,” Dixon told CNBC.

The findings also indicated that a large majority of office employees (86%) felt AI enhanced productivity, and more than three-quarters believed it supported their career advancement. Typically, workers saved 55 minutes daily through AI utilization.

Gen Z workers are also improving their own AI skills by teaching others how to use it, Dixon said.

Gen Zers born between 1995 and 2012 are adopting AI at work and helping older colleagues embrace it too, according to a new poll.

A study by International Workplace Group, a workspace solutions firm, revealed that nearly two-thirds of Gen Z participants are educating their senior colleagues on AI usage.

“This support often takes different forms, from hands-on guidance to sharing practical tips to integrate AI into daily workflows,” International Workplace Group CEO Mark Dixon told CNBC.

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