Is Verizon still down? Company says situation resolved after hourslong outage impacted thousands
Share this @internewscast.com

Verizon announced Wednesday night that it had successfully resolved a widespread service outage that affected thousands of customers, disrupting connectivity for several hours and even hindering some local 911 calls.

“The outage has been resolved. If customers are still experiencing issues, we recommend restarting their devices to reconnect to the network,” a Verizon spokesperson conveyed in a statement to ABC News.

Earlier in the day, Verizon had assured customers that it was prepared to “work through the night” to restore full service.

In a gesture to compensate those impacted by the disruption, Verizon has promised to offer “account credits.”

According to Downdetector, a platform that monitors service disruptions, Verizon users began reporting connectivity issues around noon Eastern Time on Wednesday.

FILE - A Verizon sign is displayed on a store, Sept. 30, 2025, in Cambridge, Mass.
FILE – A Verizon sign is displayed on a store, Sept. 30, 2025, in Cambridge, Mass.AP Photo/Charles Krupa, file

During the outage, many users took to social media to report that their phones displayed an “SOS” signal instead of the usual network bars.

According to Downdetector, at least 178,284 Verizon customers were affected at one point, but that number has since gone down.

The highest concentration of reports of Verizon problems, according to Downdetector, was in New York City, Atlanta, Charlotte and Houston.

By 3:30 p.m. Eastern time, the number of Verizon customers affected by the outage was down to less than 60,000, according to Downdetector.

In a social media post shortly after 4 p.m. ET, Verizon said a team “is on the ground actively working to fix today’s service issue that is impacting some customers.”

New York Emergency Management (NYCEM) officials said the outage was affecting some users calling 911.

“Verizon is working to solve the issue,” NYCEM said in a statement. “If you have an emergency and cannot connect using your Verizon Wireless device, please call using a device from another carrier, a landline, or go to a police precinct or fire station to report the emergency. In the meantime, you can check the website or social media account of your cellphone carrier for updates.”

Multiple law enforcement agencies have spent hours looking into the possibility that the Verizon outage could be the result of a cyberattack. But as of now, multiple law enforcement sources told ABC News the belief is the outage is a technical issue and not the result of a cyberattack or some other nefarious act.

The federal government’s Cybersecurity and Infrastructure Security Agency is referring questions to Verizon.

ABC News’ Elizabeth Schulze contributed to this report.

Copyright © 2026 ABC News Internet Ventures.

Share this @internewscast.com
You May Also Like
House expands Medicaid fraud probe to 10 states to 'combat rampant waste' -- New York and California on notice

Cracking Down on Medicaid Fraud: House Investigation Expands to 10 States, Targeting Waste in New York & California

WASHINGTON — A House committee has initiated an inquiry into potential Medicaid…
New program connects schools with Disney's musical magic

Innovative Initiative Bridges Schools with Disney’s Musical Expertise

In Nutley, New Jersey, the enchanting world of Disney has been brought…
Haunting note on Vegas hotel door hinted at tragedy before cheer mom, daughter found dead

Eerie Note Discovered on Las Vegas Hotel Door Precedes Tragic Discovery of Cheer Mom and Daughter’s Deaths

In a tragic turn of events, dispatch records recently released have shed…
Casting nominee reacts to Oscars' first new category in 25 years

Oscars Unveil Groundbreaking New Category: Casting Nominee Shares Exclusive Reaction

As the Oscars ceremony unfolds this March 15, audiences will be greeted…
Four illegal immigrants linked to MS-13 indicted for allegedly murdering 14-year-old boy in Maryland park

Four Suspected MS-13 Members Indicted in Connection with Murder of 14-Year-Old in Maryland Park

Four alleged members of the infamous MS-13 gang have been charged with…
Chicago woman devastated after Oakridge-Glen Oaks Cemetery in Hillside removed mother's headstone

Heartbreak in Hillside: Chicago Woman’s Battle Over Mother’s Removed Headstone at Oakridge-Glen Oaks Cemetery

HILLSIDE, Ill. (WLS) — A recent investigation by the ABC7 Chicago I-Team…
Karen Bass blasted after FBI MacArthur Park raid

Critics Slam Karen Bass Following Controversial FBI Raid in MacArthur Park

Los Angeles Mayor Karen Bass is under fire for allegedly misleading city…
Camp Lev brings joy to Columbia Children's Hospital girls waiting for transplants

Camp Lev Delivers Smiles to Young Patients Awaiting Transplants at Columbia Children’s Hospital

In a heartfelt initiative, two hospital rooms on the Upper West Side…
San Francisco welcomes first non-stop Emirates flight from the Middle East since start of Iran war

San Francisco Celebrates Arrival of First Non-Stop Emirates Flight from the Middle East Amid Ongoing Iran Conflict

In a significant development, San Francisco International Airport has once again become…
Skies Above Beirut Fill With Smoke As Israel Rains Missiles on Hezbollah Strongholds

Smoke Engulfs Beirut’s Skyline Amid Israeli Missile Strikes on Hezbollah Targets

Missiles are still in the air across the Middle East this Friday…
San Diego school trustees bump pay up 400% as workers fume

San Diego School Board Faces Backlash After Implementing Staggering 400% Pay Raise

A recently enacted state law permitting public school board members to authorize…