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As customer expectations continue to evolve, manufacturers are finding that today’s business-to-business buyer has specific wants and requirements. Providing the best possible digital customer experience can be a big differentiator for any manufacturing business, but to set yourself apart requires a shift in mindset.
The traditional way of doing business, hand-shakes and phone calls, has been turned on its head, so it’s no wonder you’re grappling with the best way to lead your company to a best-in-class customer experience.