Which US airlines fared worst in J.D. Power's customer satisfaction survey?
Share this @internewscast.com

(WJET/WFXP) — The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction.

According to J.D. Power, overall satisfaction among travelers on North American airlines during a 12-month period (March 2024 to May 2025) rose by six points compared to 2024. However, this increase was not uniform across all categories: passengers who flew economy and basic economy reported the highest levels of satisfaction, contributing to an eight-point rise. In contrast, those flying in premium economy and business/first class experienced a decline in satisfaction, with scores dropping by seven points and 1 point, respectively.

Travelers’ satisfaction levels with different carriers varied as well. J.D. Power’s analysts gathered data from over 10,000 travelers to assess their satisfaction across seven key areas, which include “airline staff; digital tools; ease of travel; level of trust; on-board experience; pre/post-flight experience; and value for price paid.”

The findings were categorized into three distinct segments, representing passengers who flew first/business class, premium economy, and economy/basic economy.

Airline satisfaction ratings among first/business class passengers

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points. Delta Air Lines fell to second with 724 points, after it beat out JetBlue in last year’s study.

  1. JetBlue Airways (738)
  2. Delta Air Lines (724)
  3. Alaska Airlines (709)
  4. United Airlines (690)
  5. Air Canada (686)
  6. American Airlines (684)

Airline satisfaction ratings among premium economy passengers

For the premium economy segment, Delta Air Lines took first place for the third year in a row with 717 points, with JetBlue coming in second with 699 points.

  1. Delta Air Lines (717)
  2. JetBlue Airways (699)
  3. Alaska Airlines (691)
  4. United Airlines (652)
  5. American Airlines (650)
  6. Air Canada (616)
  7. WestJet (614)

Airline satisfaction ratings among economy/basic economy passengers

As for the economy and basic economy class, Southwest Airlines remains on top for a fourth consecutive year with 694 points, with JetBlue Airlines in second place with 663 points.

  1. Southwest Airlines (685)
  2. JetBlue Airways (663)
  3. Delta Air Lines (662)
  4. Alaska Airlines (645)
  5. Allegiant Air (636)
  6. United Airlines (603)
  7. American Airlines (597)
  8. Air Canada (561)
  9. WestJet (537)
  10. Spirit Airlines (526)
  11. Frontier Airlines (520)

Another takeaway, according to J.D. Power, was that falling fares and less-crowded planes had “helped keep overall passenger satisfaction levels high,” according to J.D. Power executive Michael Taylor.

“But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming weeks and months,” Taylor added. “Airlines will likely have a tougher year this year, economically, but the key to their longer-term success will be how well they manage economic headwinds without compromising on customer experience.”

Share this @internewscast.com
You May Also Like

Trump to Decide on Powell’s Replacement at the ‘Right Time’

() Office of Management and Budget Director Russell Vought sidestepped a question…

Judge Rejects Plea Deal for 9/11 Plot Organizer Khalid Sheikh Mohammed

A panel of federal appeals court judges on Friday threw out a…

UNESCO Recognizes Cambodian Khmer Rouge Sites as Heritage Landmarks

PHNOM PENH – UNESCO has added three sites to its World Heritage…

Court Orders Trump Administration to Cease Random Immigration Raids and Arrests in California

LOS ANGELES (AP) A federal judge on Friday ordered the Trump administration…

34 Cities and Counties Participate in Lawsuit Against Trump Over Immigrant Sanctuary Policies

() Thirty-four cities and counties have requested to join a lawsuit from…

Attorney Claims DOJ and FBI Are Withholding Valuable Epstein Information

() Sigrid McCawley, an attorney representing people suing Jeffrey Epstein’s former accountant…

Food Truck Friday at Masters City Little League Generates Funds for Facility

AUGUSTA, Ga () – Enjoyable food for a worthy cause appeared Friday…

Teen Message TikToker About Parents’ Deaths Before Being Arrested

(NewsNation) — Sarah Grace Patrick had contacted true-crime TikTokers, seeking their assistance…

U.S. Citizen Fatally Attacked by Israeli Settlers in West Bank

A 20-year-old American from Florida was fatally attacked by Israeli settlers on…

Wyoming’s Inaugural Coal Mine in Years Set to Harvest Rare Earth Minerals

CHEYENNE, Wyo. (AP) The developer of what would be the first new…

Fossil Dating Back 70 Million Years Discovered Beneath Museum Parking Lot

DENVER (KDVR) – The Denver Museum of Nature and Science announced on…

Trump Announces 30% Tariff on Imports from the EU and Mexico

(The Hill) President Trump on Saturday announced his administration would levy a…