Which US airlines fared worst in J.D. Power's customer satisfaction survey?
Share this @internewscast.com

(WJET/WFXP) — The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction.

According to J.D. Power, overall satisfaction among travelers on North American airlines during a 12-month period (March 2024 to May 2025) rose by six points compared to 2024. However, this increase was not uniform across all categories: passengers who flew economy and basic economy reported the highest levels of satisfaction, contributing to an eight-point rise. In contrast, those flying in premium economy and business/first class experienced a decline in satisfaction, with scores dropping by seven points and 1 point, respectively.

Travelers’ satisfaction levels with different carriers varied as well. J.D. Power’s analysts gathered data from over 10,000 travelers to assess their satisfaction across seven key areas, which include “airline staff; digital tools; ease of travel; level of trust; on-board experience; pre/post-flight experience; and value for price paid.”

The findings were categorized into three distinct segments, representing passengers who flew first/business class, premium economy, and economy/basic economy.

Airline satisfaction ratings among first/business class passengers

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points. Delta Air Lines fell to second with 724 points, after it beat out JetBlue in last year’s study.

  1. JetBlue Airways (738)
  2. Delta Air Lines (724)
  3. Alaska Airlines (709)
  4. United Airlines (690)
  5. Air Canada (686)
  6. American Airlines (684)

Airline satisfaction ratings among premium economy passengers

For the premium economy segment, Delta Air Lines took first place for the third year in a row with 717 points, with JetBlue coming in second with 699 points.

  1. Delta Air Lines (717)
  2. JetBlue Airways (699)
  3. Alaska Airlines (691)
  4. United Airlines (652)
  5. American Airlines (650)
  6. Air Canada (616)
  7. WestJet (614)

Airline satisfaction ratings among economy/basic economy passengers

As for the economy and basic economy class, Southwest Airlines remains on top for a fourth consecutive year with 694 points, with JetBlue Airlines in second place with 663 points.

  1. Southwest Airlines (685)
  2. JetBlue Airways (663)
  3. Delta Air Lines (662)
  4. Alaska Airlines (645)
  5. Allegiant Air (636)
  6. United Airlines (603)
  7. American Airlines (597)
  8. Air Canada (561)
  9. WestJet (537)
  10. Spirit Airlines (526)
  11. Frontier Airlines (520)

Another takeaway, according to J.D. Power, was that falling fares and less-crowded planes had “helped keep overall passenger satisfaction levels high,” according to J.D. Power executive Michael Taylor.

“But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming weeks and months,” Taylor added. “Airlines will likely have a tougher year this year, economically, but the key to their longer-term success will be how well they manage economic headwinds without compromising on customer experience.”

Share this @internewscast.com
You May Also Like

Iranian Enriched Uranium withstood U.S. Airstrikes, claims an Israeli Official

WASHINGTON — Israel believes at least some of Iran’s highly enriched uranium…

How the New Tax Bill Will Affect Your Finances

With the GOP’s “big, beautiful bill” passed and signed, wealthy Americans are…

Dramatic Transformation Revealed in Satellite Images of Texas Flooding

() As recovery efforts in central Texas continued Wednesday in the aftermath…

Over 100 Fatalities in Central Texas Due to Flash Flooding: Insights on the Victims

AUSTIN (KXAN) At least 120 people across Central Texas are confirmed dead,…

Twin sisters in Texas Generate $10,000 for Camp Mystic by Selling Lemonade

() Nine-year-old twins who attended summer camps devastated by recent flooding have…

Augusta Charter Committee Faces Disagreement on Recommended Changes Requiring Two-Thirds Vote

AUGUSTA, Ga. () – “Because you are in violation of law.” A…

New Idaho Documentary Explores Bryan Kohberger’s Plea: ‘Why Were These 4 Kids Chosen?’

() A surprise guilty plea prevented the public from learning more about…

South Carolina Voter Registry Update Marks Thousands as ‘Inactive’

In Columbia, South Carolina, September 170,000 residents have been labeled as “inactive”…

Florida Lawmakers Sue for Access to Restricted Alligator Alcatraz Facility

In Tampa, Florida, a group of five Democratic legislators has initiated legal…

MMA Fighter Ben Askren Claims He ‘Died Four Times’ and Underwent a Double Lung Transplant

Former Olympic wrestler and MMA star Ben Askren is revealing details about…

Man Sentenced for Murdering Girlfriend and Staging It as a Suicide

Editor’s Note: This article contains discussions of suicide. Reader discretion is advised.…

Tensions Rise Between Trump and Harvard Following President’s Claims of Imminent Agreement

(The Hill) — The Trump administration is intensifying its conflict with Harvard…