In August of last year, Andy found himself penalized with a $140 fine due to an expired parking meter in Chatswood, located on Sydney’s Lower North Shore.

Seeking assistance, he reached out to Revenue NSW to request a payment plan, which was subsequently approved.

Andy reported that he successfully completed four online payments, settling the full amount four days before the deadline.

However, in a surprising twist, Andy received a letter in February stating that the fine was still unpaid.

The correspondence warned that his driver’s license faced suspension unless an additional $130 was paid within two weeks.

“I have ongoing medical treatment at Royal North Shore Hospital and need to drive there every two weeks,” Andy shared with nine.com.au.

Losing his licence would be devastating.

Andy contacted Revenue NSW for more information and a review of the suspension and additional fine.

”It turns out my payments were not recorded in Revenue NSW’s system, so the fine went into default,” he claimed.

“But I know I paid them and gave receipt numbers.”

He also provided Revenue NSW with bank statements as proof of payment.

Revenue NSW may apply sanctions when customers do not meet the payments outlined in a payment plan.

Andy was relieved to learn his licence is no longer at threat of suspension.

“It was a rotten experience and the stress caused by being faced with loss of licence was huge,” he said.

“The end result was fair and just but [the mistake] wasted a lot of my time and caused a lot of stress and worry about losing my licence.”

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