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A Norwegian lottery company has apologised to 47,000 gamblers who were mistakenly told they had won huge sums in a lottery, with the firm blaming a currency conversion error.
State-owned gambling group Norsk Tipping said it had published incorrect prize amounts following a Eurojackpot draw due to an error in converting from euro cents to Norwegian kroner.
The winnings had been multiplied by 100 instead of being divided by 100, the company said.
Among the disappointed was Ole Fredrik Sveen, who was on holiday in Greece when he received a message from Norsk Tipping that he had won 1.2 million kroner ($181,000).
“I thought: ‘Wow, is it finally my turn? Could it be true?’ I go onto the Norsk Tipping website, and there it says in black and white: ‘Congratulations, you have won!’,” Sveen told public broadcaster NRK.
In fact, he had won 125 kroner ($19).
Three days later, Sveen and the 47,000 others received apologies by text message from Norsk Tipping for the error.
“The apology was a poor consolation. They should have sent it out after the mistake, not today,” he said.
Norsk Tipping has been heavily criticised for the error, not only from devastated players like Sveen but also from the authorities.
The lottery authority said it had launched a review to determine if gambling laws had been breached, and culture minister Lubna Jaffery described the error as “totally unacceptable”.
Norsk Tipping’s chief executive, Tonje Sagstuen, stepped down over the weekend, leaving acting chief executive Vegar Strand to issue an apology.
Strand said his company’s state ownership made the mistake particularly problematic, noting that the firm was “entirely dependent on the trust of the population”.
“We have deeply disappointed our customers and take full responsibility for rectifying the situation. Such errors are serious for a company that is supposed to manage the trust of Norwegians.
“The work to rebuild trust again has the highest priority going forward.”
