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A Melbourne mother is demanding answers after she was told her toddler had managed to escape a childcare facility.

Ashwood mum Cleapatra Dove said her three-year-old daughter escaped from the Goodstart Early Learning in Chadstone.

Cleapatra Dove and daughter Charlie
Ashwood mum Cleapatra Dove said her three-year-old daughter escaped from the Goodstart Early Learning in Chadstone. (Nine)

“My stomach felt sick,” she said.

Dove was told her daughter, Charlie, who is non-verbal, had managed to leave the early learning centre with another family.

Charlie passed all three gates before she was spotted.

“She couldn’t yell out saying ‘help, stranger danger’, she couldn’t even scream,” Dove said.

“They should have the eyes and ears to watch every child there.”

Goodstart Early Learning and the education department are both investigating the incident.

The early learning provider said investigations may lead to disciplinary action or changes to procedures at the centre.

Goodstart Early Learning Centre
The early learning provider said investigations may lead to disciplinary action or changes to procedures at the centre. (Nine)

Dove, however, claims she was told by the department its investigation would take months.

“I want answers,” she said.

“I want to be told how it happened, exactly step by step and they haven’t given me a phone call after saying sorry.”

This incident took place last month.

Giving way to an emergency vehicle at a roundabout

Dove said her biggest fear at the time was that it would happen again to someone else and this week it did.

“It shouldn’t be happening not once but multiple times,” Dove said.

“I don’t want to drop my daughter off and worry the whole day at work constantly thinking is she going to come home today is something else going to happen.”

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