A MEMBER of the military has been left shocked after an ATM seemingly ate a $500 deposit, with the money vanishing from their account afterward.

Anita Sisk was promoted to chief during her nearly two-decade-long service in the United States Navy.

“I just hit 17 years in September,” she told Phoenix, Arizona, CBS affiliate KTVK in a March 2019 interview.

“I made chief, so I’m pretty proud of that.”

While facing battles for her country, Sisk also found herself facing a financial issue back home with two different credit unions after what was seemingly an ATM malfunction.

Sisk claimed that she was missing a $500 deposit made at an ATM with Arizona Federal Credit Union.

While she typically banks with the Navy Federal Credit Union, the financial institution allows her to make deposits and withdrawals through other branches like the Arizona Federal Credit Union when necessary.

In December 2018, only months after being promoted, that’s what Sisk said she did.

She headed to her local Arizona Federal ATM and attempted to deposit the $500 in physical cash.

At first, according to Sisk, the ATM wouldn’t accept the bills.

“I was trying to put in my cash and the ATM wouldn’t take it and I thought, ‘Why is it not taking it?’” she recalled to KTVK.

The ATM ultimately took the money, but printed out a receipt that said “Cash Rollback Failure.”

Sisk said she had no idea what the phrase meant, and the $500 supposedly never appeared in her account.

The Navy chief said she immediately filed a claim with Navy Federal Credit Union, but they allegedly denied the request, saying the receipt did not provide enough details to investigate.

According to Sisk, Arizona Federal Credit Union also told her that they couldn’t help because she’s a member of the Navy Federal Credit Union.

“They said, ‘Well, technically, we can’t file a claim because you’re not one of our members,” she claimed.

In another desperate effort to get her money back, the Navy chief contacted KTVK for assistance.

The outlet reportedly contacted the Navy Federal Credit Union but was “brushed off.”

Arizona Federal Credit Union, however, immediately returned the $500 to Sisk after the situation was explained to executives at the financial institution.

Staff also said they would investigate with the Navy Federal Credit Union.

Sisk was ecstatic to get her funds returned and claimed she’d consider leaving Navy Federal Credit Union for Arizona Federal Credit Union in the future.

The U.S. Sun has contacted Navy Federal Credit Union for an official comment on Sisk’s case and claims.

‘NOT IN THERE’

As The U.S. Sun previously reported, it’s not uncommon for ATMs to incidentally eat up cash deposits.

Eric Morton, a small business owner in Cincinnati, Ohio, struggled to get $1,300 in cash back during a routine transaction in 2021.

Morton said it appeared to be a processing error and the funds never showed up in his account after the ATM took his money.

“I heard [the ATM] counting the money, counting the money,” Morton told ABC affiliate WCPO.

“But as it was processing, an error hit the screen.”

“I then follow up, and check my account, thinking maybe the money is in there,” he continued.

“But it was not in there.”

The Ohio resident held an account with PNC Bank, who ultimately investigated the situation further and helped return the funds.

The U.S. Sun contacted PNC Bank for further comment but did not hear back.

Overall experts typically advise bank customers to be wary of depositing cash at ATMS, per Bankrate.

It’s recommended that those similar to Sisk and Morton looking to deposit cash head inside for a teller to process the request.

According to the financial services company, Sisk would have also been better off using a direct ATM associated with Navy Federal Credit Union.

For more related content, check out The U.S. Sun’s coverage of a Wells Fargo customer who said they received a concerning call and found $6,800 vanished from their account days later.

The U.S. Sun also has the story of a Chase Bank customer who allegedly had $20,000 drained from their account.