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A Queensland woman whose home has been destroyed by floods says she will not be covered by her insurance company, due to one missed payment.
Melissa Stanley, a resident of flooded Maryborough, said yesterday’s floodwaters had completely destroyed her mother’s home.
“She rang up the insurance company and they said they’ve actually cancelled her insurance,” she said.
“They won’t help her out – they just said to find another insurer.”
Ms Stanley claimed no notice was given for the cancellation of her mother’s insurance policy, which she believed to be over a single missed payment.
“No notice, no email, no phone calls, no letters … nothing,” she said.
“She’s paid her insurance the whole time she’s lived then they just say, no, sorry, they’re saying she missed a payment, but why can’t she just pay that payment.
“She had full comprehensive (cover), full flood, everything.”
It’s unclear what the damage to the submerged property will cost.
“I don’t know how my mum is going to fix her house – it’s under, it’s gone,” Ms Stanley said.
“We were lucky to get some stuff out but there’s nothing we could do, we probably have to fix everything in the house.”
Thirty other businesses have been destroyed and several other locals have been impacted by the floods, which saw the Mary River rise to 10 metres yesterday, breaking the flood levy.
The floods are receding, but have caused large-scale damage to the town.
“She had to go to work, she still has to work, she’s got to live to fix the house now, we don’t know what she’s going to do,” Ms Stanley said.