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A South Australian Uber driver is being slammed for refusing to let a a vision impaired woman bring her guide dog in the car.
Born with low vision, Ellen Fraser-Barbour relies on her guide dog Inca for safety and sight.

But on Wednesday when she was trying to catch an Uber home, Ms Fraser-Barbour says she was told Inca was an unwelcome passenger.

South Australian woman Ellen Fraser-Barbour was born with low vision and relies on her guide dog Inca for safety and sight.
South Australian woman Ellen Fraser-Barbour was born with low vision and relies on her guide dog Inca for safety and sight. (9News)

She was able to capture footage of the exchange between herself and the Uber driver.

“This is an assistance dog, a guide dog,” Ms Fraser-Barbour can be heard telling the driver.

“No. No. No. I can’t do it. Sorry,” he replied.

“It’s an assistance dog, you can’t refuse by law,” Ms Fraser-Barbour added.

But the driver still refused, claiming he was not obliged to accept the ride, and leaving Ms Fraser-Barbour on the curb.

She says the experience is one that is common for people with a disability.

“I have a lot of blind friends and they all tell me about distressing experiences that they’ve had of being left on the curb. It’s a really rampant issue,” Ms Fraser-Barbour said.

Since the incident she has made a report to Uber and received an apology.

But Ms Fraser-Barbour says it should never have happened in the first place and is now calling for stricter penalties.

Ellen Fraser-Barbour captured the moment an Uber driver in South Australia refused to let her guide dog in the car.
Ellen Fraser-Barbour captured the moment an Uber driver in South Australia refused to let her guide dog in the car. (9News)

“For example being able to fine drivers if they refuse,” Ms Fraser-Barbour said.

In a statement Uber said a first offence will see a driver’s account temporarily deactivated while they receive further education.

A second strike could see them permanently banned from the platform.

“Taking someone off the platform temporarily doesn’t say zero tolerance approach. That says we’ll give you another chance,” Ms Fraser-Barbour said.

Source: 9News

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