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A Delta Airlines passenger accused a flight attendant of telling his wife she had a ‘stupid face’ in a row after the couple tried to use a first-class overhead bin.
Thomas Todd posted a now viral video of his experience aboard a flight from Orlando to New York City last November, when an unidentified flight attendant warned him and his wife, Jen, to stop ‘being rude.’
The video, which began after the couple reportedly tried to place their bags in the first-class bins because their own section was full, sees the flight attendant become increasingly frustrated with Todd.
‘Don’t do it,’ she warns him. ‘Because I will turn this plane around to get you off. Don’t do it. Don’t press my buttons.’
Todd claims the employee ‘verbally assaulted’ and ‘threatened’ him and his wife, allegedly telling Jen ‘she had a stupid face,’ before having them removed from the flight.
Thomas Todd (right) claims the flight attendant told his wife, Jen (left), that she had a ‘stupid face’ before having the two of them removed from the flight
Todd told View from the Wing that the third passenger in the row he and his wife were sitting in didn’t have room for her bag in the overhead, so he and his wife tried helping her.
The parents-of-two noticed that there was an empty space in the first-class bin after the group was already fully boarded, so they wanted to make use of that before being stopped by the flight attendant.
According to Delta’s signs on board its planes, the bins in first-class are reserved for first-class passengers only.
After the incident, Todd said he got into another row with the same flight attendant during the safety instruction presentation.
Todd claims the flight attendant told him it was ‘very rude’ to watch the safety video playing on the monitor in front of him rather than her presentation.
‘So then she looks at Jen and says, “Don’t look at me with that stupid face,”‘ Todd said.
An unidentified Delta flight attendant (pictured) snapped at passengers after they tried to use first-class overhead bins when their row was full
‘Jen looks at her and ask her what she just said and then the lady says that she is from the Bronx and, “You don’t want this.'”
Todd’s viral video allegedly picks up from there, with the angered flight attendant telling them ‘You’re being rude.’
She is then seen switching places with a male flight attendant, who Todd complains to before the video ends.
Todd said the incident was especially insulting because he is a Delta Gold Medallion member and his wife is a Platinum member.
A Delta spokesperson said the company apologized for the incident and said they had been in contact with Todd and his wife ‘to offer further apologies and compensation.’
The flight attendant allegedly felt ‘unsafe’ with the couple on board, so they were removed by Delta employees after the plane returned to the gate
Although Delta apologized and rebooked the couple on a first-class trip to New York, Todd said he was owed further compensation after taking down the initial video of the incident
Todd told View from the Wing that the plane then returned to the gate and that Delta employees removed him and his wife from the flight because the flight attendant felt ‘unsafe.’
The passenger said that after showing the video to Delta, officials apologized for the incident and booked him and his wife first class tickets to New York.
While Todd’s video was originally posted in November, he had taken it down ‘as an act of good faith’ when a Delta representative reached out to him to compensate him and wife for what they experienced.
Todd, however, said the representative, Kenneth Jabonski, has not talked to him since, prompting the man to share the video once again, which has gone viral on social media.
‘This out of control flight attendant verbally assaulted, threaten us, and had us wrongly removed from our flight back in November,’ Todd posted on January 30 along with the video.
‘Delta ask[ed] us to remove all posts so they could take care of us. It’s been almost 2 months since Kenneth Jabonski has responded to us.’
Source: DailyMail UK