Disney World guest allegedly grabbed employee during character photo line, gets lifetime ban from parks

A man has been apprehended and permanently banned from Walt Disney World Resort.

Diego Rodriguez found himself in trouble at the iconic theme park last week after allegedly attacking a performer dressed as Mirabel from the popular 2021 movie “Encanto.”

This situation underscores the difficulties theme parks face in managing large crowds and ensuring appropriate visitor conduct, especially during popular character interactions. Disney parks maintain strict behavioral guidelines, with breaches potentially leading to expulsion or lifelong bans.

As reported by The Travel, Rodriguez was accompanied by a woman and a child in Epcot. They were in line to take a photograph with the character, who was with another staff member overseeing the gathered families.

Disneyland

In a recent development, a father was expelled from Walt Disney World Resort after an altercation with a park performer and staff member. (AaronP/Bauer-Griffin/GC Images)

Rodriguez allegedly grew restless and repeatedly attempted to jump the line, despite being firmly instructed by staff to remain in his place.

The child then tried to run to the actor before being stopped. The woman with Rodriguez also asked Mirabel to sign her child’s autograph book, but the actor said she was only taking photos at the time. The woman then waved the book in the employee’s face.

Rodriguez then got involved, reportedly grabbing the Disney employee’s arm, shaking her and verbally assaulting both the actor playing Mirabel and the employee.

Mugshot of Diego Rodriguez

Diego Rodriguez was arrested on battery charges after becoming impatient waiting in line to take a photo with a character. (Orange County Sheriff’s Office)

Witnesses said they heard Rodriguez yelling during the interaction, saying, “Why everyone can take a picture but us?”

Following the incident, he received a lifetime trespass notice, permanently banning him from Walt Disney World Resort property, and was held on battery charges by the Orange County Sheriff’s Office in connection with the incident.

The Orange County Sheriff’s Office and a representative for Disney did not immediately respond to Fox News Digital’s request for comment.

This enforcement aligns with Disney’s official park rules, which state that guests who engage in disorderly or unsafe behavior will be removed without refund and may face long-term bans.

Statues of Mickey Mouse and Minnie Mouse at Magic Kingdom in Orlando, Florida

In October 2025, Disney raised prices at both Walt Disney World in Florida and Disneyland in California. (Gary Hershorn/Getty Images)

In recent years, Disney has added specific language to its “Guest Courtesy” policy, emphasizing a zero-tolerance approach to physical or verbal abuse directed at its “Cast Members.”

These rules grant Disney, as a private property owner, the right to trespass individuals for any violation of park safety protocols. Once a lifetime ban is issued, it is rarely overturned, serving as a permanent reminder that the “magic” of the parks depends strictly on guest cooperation and mutual respect.

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