Maybe Peloton is its own worst enemy
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For years, Peloton has consistently scheduled its earnings calls at the early hour of 8:30 AM ET, a routine that persisted through the pandemic’s highs and the subsequent period of adjustment. However, yesterday marked a departure from this tradition as the company opted to announce significant news in a different manner. Peloton recalled 833,000 of its original Bike Plus units and then released its Q1 2026 financial results after the market closed at 4 PM.

During the earnings call, Peloton CEO Peter Stern promptly addressed the recall, highlighting that there had been only three reported breakages and two injuries. He also assured that a free replacement seat would be provided. In a subsequent Q&A session with analysts, Stern downplayed the recall’s financial impact, stating it was “expected to be immaterial and is reflected in our full-year guidance.”

The scope of this recall is notably smaller compared to the company’s first seat post recall in 2023, which affected over 2 million original Peloton Bikes with 35 breakage reports and 13 injuries. Despite this, the recall slightly overshadowed what was an otherwise positive earnings call. Peloton exceeded investor expectations by reporting a second consecutive profitable quarter and a strong outlook for the holiday season, leading to a 14 percent rise in its stock by the day’s end.

Peloton’s journey has been marked by a pattern of progress followed by setbacks. The company often makes promising strides, only to face challenges such as controversial advertisements, price hikes, recalls, or layoffs. This recurring cycle of advancement and missteps has become a hallmark of Peloton’s narrative.

Looking ahead, Peloton’s future remains uncertain. On one hand, company executives are optimistic that their recent hardware updates and AI-driven fitness features will help the brand regain its former glory. The high price of the Tread Plus, nearing $7,000, underscores their confidence. On the other hand, the Peloton community is divided.

The announcement of new products on October 1 sparked mixed reactions among users on platforms like Reddit and the official Peloton Facebook group. Many long-time users are frustrated by the lack of a trade-in program or upgrade options for the bike’s new display, perceiving the update as merely a new tablet on the same machine. While there are defenders of Peloton’s strategy, it’s challenging to deem the announcement a “solid win” within the community. This raises questions about the source of Peloton’s confidence if its dedicated user base is feeling uncertain.

The longer trend has been a slow and gradual trek toward recovery. Since former CEO John Foley stepped down, there’s been exponentially fewer gaffes, petulant patent fights, and overall drama. One could argue that it took subsequent CEO Barry McCarthy’s roughly two-year reign (and a baffling ship metaphor) to staunch the bleeding. Stern, the current CEO, has signaled that his strategy is to focus on restoring profitability, improving cash flow, and zeroing in on efficiency so the beleaguered company can think about growth again.

It’s frankly boring. Whereas McCarthy — like his predecessor Foley — could be counted on to say something out of pocket here and there, Stern has been about as enthusiastically bland as a CEO can be. (He ended yesterday’s call with a corny joke about a veritable buffet” of new content for Thanksgiving.) Perhaps that’s what Peloton has needed all along: to have adults at the helm so that the company can be boring for once.

Because that’s always been the most baffling part of the Peloton story. The company has consistently had a winning formula of a good product and a loyal subscriber base. That it fell as fast and hard as it did was, despite the end of pandemic lockdowns, because Peloton couldn’t get out of its own way. Given the timing of yesterday’s recall and earnings call, I don’t think Peloton’s quite ready to fully give up its dramatic flourish just yet. But for fans and investors alike, a day where Peloton headlines don’t automatically induce anxiety would be a relief indeed.

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