What is LG's IMS app?
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SOUTH Korean multinational conglomerate corporation LG is known for making TVs, kitchen appliances, and home entertainment products.

After debuting in the cell phone industry, they were among the top companies but announced in April 2021 that they would no longer be making phones.

LG stopped making cell phones in April 2021


LG stopped making cell phones in April 2021Credit: Getty

What is LG’s IMS app?

On every LG phone, users will find the IMS app.

Basically, the app allows users to make calls and send/receive text messages over 4G LTE and 5G networks, according to ScreenRant.

While the feature is essential for every-day usage, LG customers ran into problems in May 2022 after it stopped working.

Many users experienced issues and were given an error message reading: “LG IMS has stopped.”

The issues were reportedly a part of LG phones on T-Mobile and Metro by T-Mobile networks and were being looked at by the company.

How can I fix LG’s IMS issue?

In the beginning, several users were stumped on how to get their phones working again, but one user quickly found a solution and shared it on Reddit.

According to Reddit user @Tonyo1990, users can fix the problem by:

  1. Putting the LG phone into airplane mode
  2. Go to settings –> Apps & Notifications –> App info
  3. Click the 3-dot menu in the top right corner and enable show system
  4. Select com.lge.ims.rcsprovider
  5. Clear cache, clear storage/data, and force stop

The user notes that it could take four or five tries before it works.

LG’s IMS app experienced issues in May 2022


LG’s IMS app experienced issues in May 2022Credit: Reddit

Why did LG stop making phones?

LG was responsible for some of the most advanced cell phones on the market, including the LG G3, LG V60, LG Velvet, and Nexus 5, however, the company decided in April 2021 that they would no longer make phones after losing billions of dollars over the years.

In a statement, the company said the “strategic decision” was meant to allow them to “focus resources in growth areas such as electric vehicle components, connected devices, smart homes, robotics, artificial intelligence and business-to-business solutions, as well as platforms and services.”

Since the decision was announced, the company has released several new products, including the world’s first and only rollable TV, the OLED R, and a 325-inch TV.

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