Virgin Media and Sky broadband 'down across UK'

Virgin Media down — Virgin customers say they have been having issues all week (Picture: Getty/Down Detector)

Frustrated Brits across the country are reporting problems with their Sky and Virgin internet connections.

It comes after thousands of Virgin customers were left fuming after being left offline on Monday evening and Tuesday morning. Many have since been having issues throughout the week.

Downdetector, a website monitoring outages, is reporting yet more outages today in several regions.

Thousands of complaints have been left over the past 24 hours about both Sky and Virgin at a time as people struggle to work from home in self-isolation.

@virginmedia weâve struggled with patchy network for almost a month now and frankly itâs now reached epic proportions! Every 5 mins, I need to refresh my WiFi connection! What is happening and can you solve this? The broadband home test shows all is fine!

— DRG (@DRG28839661) May 1, 2020

@virginmedia still having problems with connection. Wifi continually drops out. Have done checks online and diagnostics through the router, it says there is a problem but doesnât say how to fix it. Have reset box many times…..

— Christopher Green (@q8443681) May 1, 2020

A Virgin Media engineer connecting a house to the Virgin telephone, internet and cable television network in North London. (Photo by: Newscast/Universal Images Group via Getty Images) — Connectivity issues have left people struggling to work from home (Picture: Newscast)

One customer said: ‘Mostly Virgin have been really good for me, including though the lockdown.

‘The past week is a different matter. Broadband keeps dropping connection (Infuriating when trying to game!) connection will be out for hours at a time, the TV service has been intermittent over the last week too including being unable to access box sets and half the channels not being accessible. Will I get a credit on my bill? Probably not!’

An unhappy Sky customer said: ‘No Internet connection in merthyr tydfil. Got many university assignments to complete but no sign of connection coming back any time soon. Disgraceful on Sky’s part.’

Your website is next to useless, none of the problems are isolated, it’s on Sky’s end. There’s a national problem with Sky Broadband, it’s up to you to sort it. There’s no way on earth you’re getting your direct debit this month

— rp anderson (@frankenhooker75) May 1, 2020

@TSBBCare whatâs going on #skybroadband ?? I canât use WiFi in my house and Iâm burning data all day long ð¤ worst WiFi Iâve ever had ð¡

— Mark Roberts (@Curlymanjazz) May 1, 2020

Sky and Virgin Media down Sky outages today Picture: Down Dectector — Customers have been reporting issues across the country (Picture: Downdetector.com)

For both providers London, Birmingham, Glasgow, Bristol and Manchester have been affected badly in particular.

Among the Virgin customers complaining on Downdetector, 78% said they were struggling with their broadband, 17% were having problems with their mobile data and 4% had issues with their TV.

Out of Sky subscribers on the site, 92% reported internet outages, 6% said their TV wasn’t working and 1% were struggling with a ‘total blackout’.

According to Virgin, its outage on Monday night wasn’t caused by increased demand during the lockdown or the capacity of its cable network.

A spokesman for the company said on Wednesday: ‘An intermittent broadband issue that started yesterday evening was fixed in the early hours of this morning.’

Many of those who did get back online reported significantly reduced speeds, with their 200mb connections dropping to 30.

Even now many can’t get the connections they need to work, stream or play video games.

Metro.co.uk has contacted Virgin and Sky for comment.

Source: Metro News UK

Virgin Media and Sky broadband ‘down across UK’

Related posts

Leave a Comment Cancel Reply