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United Airlines is suffering a nationwide outage , leaving travelers unable to check in for upcoming flights. Downdetector, a site that monitors online outages, shows issues hit the airline’s website and app around 2pm ET. While United Airlines has not made an official announcement, it has acknowledged issues on social media saying: ‘We’re aware of the issue at hand and are working to get it resolved as soon as possible.’
![Frustrated travelers have reached out to United Airlines on X, sharing that its 'website and app are broken.' 'Whenever I try to access my trips, I keep getting an error on both website and app,' one flyer posted. Another user was not as nice, saying: 'Down everywhere. What a [expletive] show.'](https://i.dailymail.co.uk/1s/2025/05/02/20/97971491-0-Frustrated_travelers_have_reached_out_to_United_Airlines_on_X_sh-a-158_1746212792286.jpg)
Frustrated travelers have reached out to United Airlines on X, sharing that its ‘website and app are broken.’ ‘Whenever I try to access my trips, I keep getting an error on both website and app,’ one flyer posted. Another user was not as nice, saying: ‘Down everywhere. What a [expletive] show.’

The outage has hit travelers across the US with some Americans saying they cannot return from vacation ab road. ‘What’s wrong with your check-in system in Mexico? The system is down in Cancun,’ one X user posted. One user shared: ‘I’m talking to an agent and they can’t process people checking in. They don’t know why the system is down.’

‘We are reporting this to our internal teams to check for an update as we are getting more reports at this time,’ United Airlines responded on X. United Airlines operates more than 4,500 flights across five continents every day. The number of travelers impacted by the outage is unknown. One flyer posted on X: ‘Currently on the ground now for a flight for 3 hours. ‘The second we boarded, they told us we’ll be delayed. Going to miss all my connecting flights. Why not just delay the flight and keep us in the terminal.’

Another user commented on the post, saying their flight was delayed another four hours after they checked out bags. United Airlines announced this month that it is cutting four in every 100 of its domestic flights this year — blaming Americans not wanting to travel as much. The airline said it would be cutting back late night and early morning flights as it sees a sharp drop in demand as economic jitters ripple across the country. ‘The softer economic situation is creating softer demand for travel,’ CEO Scott Kirby told investors on the airline’s first quarter earnings call on Wednesday. Airline bosses said they saw a dip in demand for off-peak domestic flights taking off before 7am and will begin cutting those flights as a result.

United said it also saw flights coming out of Canada see a nine percent dip, with the rest of international demand coming in to the US down six percent. Further to this the airline has seen a dramatic drop in government and government-related travel so will be reducing the capacity on the routes usually used too. The airline was clear that President Donald Trump’s economic agenda is at the root of the problem. ‘Tariffs are a risk to bookings’ chief commercial officer Andrew Nocella said on the call.

‘There is a real risk of the US economy going in to recession’ Nocella warned. The cuts come just as many Americans are preparing for long-awaited getaways and it could mean fewer flight options and higher prices. Despite the turbulence in domestic skies, the airline — which calls itself the largest airline in the US — reported surprisingly strong demand to fly overseas, especially in premium cabins. Ticket sales to fly abroad rose five percent in the latest quarter. The sales suggest a growing divide among travelers: richer flyers meant high-end luxury flights saw impressive growth in the segment.

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