FALL RIVER, Mass. (AP) — A devastating fire engulfed an assisted-living facility in Massachusetts, resulting in the deaths of nine individuals and leaving residents trapped, with some leaning out of windows and crying for help, officials reported on Monday. The incident also injured at least 30 people.

Firefighters arrived at the Gabriel House facility in Fall River, approximately 50 miles south of Boston, around 9:50 p.m. on Sunday. They encountered intense smoke and flames consuming the building’s front. The cause of the blaze is currently under investigation, according to authorities.

Lorraine Ferrara, among the approximately 70 residents of the facility, was awakened by a neighbor’s urgent banging on her door. When attempting to navigate the smoke-filled hallway, she found it overwhelming and turned back.

The sprinkler system was shooting hot water on her back, so she retreated into her room. “It was filled with smoke,” she said. “I opened the window as far as I could, yelling ‘Help! Help! Second floor!’”

A firefighter broke the window and carried her down the ladder, she said.

“I really thought I was going to die,” she said. “I thought there was no way out.”

Others who were rescued were taken to hospitals. Jarren Oldrid described the scene as “pretty terrifying” as he tried to figure out if his 67-year-old father, Steven Oldrid, was safe. He found him recovering from smoke inhalation at a hospital.

“It’s kind of just a whirlwind of trying to figure out what’s happening, how this could happen in such a major way,” he said.

Gabriel House opened in 1999 and has 100 units, according to Massachusetts Executive Office of Aging & Independence. Its website promotes studio apartments “for those seniors who cannot afford the high end of assisted living” as well as group adult foster care within walking distance of shopping, restaurants and churches.

Dennis Etzkorn, the facility’s owner, declined to comment Monday, but officials said he is cooperating with what Fire Chief Jeffrey Bacon called “a very extensive investigation.”

About 50 firefighters responded to the scene, including 30 who were off-duty. Police also helped break down doors and carried about a dozen residents to safety. Five injured firefighters were released from the hospital Monday.

“This is an unfathomable tragedy for the families involved and the Fall River community,” Bacon said.

Joe Alves, who lives several houses down from the facility, said he saw officials pulling bodies, people in wheelchairs and injured pets out of the building, with some pouring water bottles on burns.

“It was terrible,” he said, choking up slightly.

Several residents praised police and firefighters for heroic rescue efforts but said staff members did little to help.

“They didn’t knock on one door,” Robert Cavrel said. “They just ran.”

The fire chief said his department does safety inspections and would provide more information later “if there are any issues with those.”

Asked at a news conference about previous safety complaints, Massachusetts Gov. Maura Healey said she was not aware of any. She offered state assistance to the city’s mayor, condolences to the families of those who died and gratitude to first responders.

“Right now, the first order of business is to make sure we’re assisting the city in every way possible in rehousing what is a vulnerable population,” Healey said. “All of these people need assistance. As you saw, many were in wheelchairs, many were immobile, many had oxygen tanks. They were severely compromised individuals in this assisted living facility.”

With about 94,000 residents, Fall River is the state’s 10th-largest city and one of its poorest.

The blue-collar community in southern Massachusetts was once a global center for textile manufacturing, but it suffered population loss and economic hardship as the industry declined. Recent decades have seen some new development and investment, but the city has also been rocked by scandal. Former Mayor Jasiel Correia was convicted in a corruption trial and sentenced to six years in prison in 2021.

Gabriel House is located is a dense neighborhood of mostly three-story apartment buildings just south of Kennedy Park, the city’s largest park. Survivors of the fire were ushered to a temporary housing center about half a mile from their former home, many of them in shock after losing most of their belongings.

Some broke down in tears, others threw out names — desperate to know who was still alive. Staffers handed out sandwiches, beverages and even canes for those who did not have time to grab their medical equipment in the smoke and flames.

Neal Beck, who had lived at Gabriel House for six years, said he was rescued by ladder from his bathroom window.

“I’ve been homeless before,” Beck said. “I guess I’ll be homeless again.”

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Associated Press writers Kathy McCormack and Holly Ramer in Concord, New Hampshire, and Patrick Whittle in Portland, Maine, contributed to this report.