Manatee County woman denied auto insurance due to fraudulent glass claims
Share this @internewscast.com

TAMPA, Fla. (WFLA) — Over a year and a half since a Better Call Behnken investigation uncovered inflated windshield claims amounting to more than $14,000 for a Manatee County resident, she is still facing repercussions.

Now, she’s been denied auto coverage due to the phony claims showing up on her insurance claims report.

Colleen Hernandez initially reached out to 8 On Your Side Consumer Investigator Shannon Behnken in early 2024. She learned that three separate windshield claims had been filed with her previous insurance provider, summing up to an astonishing $14,393, despite requesting just one windshield — and not even from the company that billed her.

Hernandez said she discovered this only after she was quoted inflated premiums and learned that, on paper, she and her husband were a big risk.

At the time, Behnken reached out to the former insurance company, who promised to investigative and help clear her record.

“I disputed it with the insurance company,” Hernandez said. “And also with LexisNexis. And I thought that it was just taken care of.”

Fast-forward to the present, Hernandez is attempting to add a teenage driver to her policy and is searching for the best rate. She and her husband aimed to bundle with Progressive for a lower rate since they already utilize the company for homeowner’s insurance.

They were flat-out denied.

An email from Progressive stated, “We are unable to offer you a policy at this time due to multiple claims in your recent claim history,” as reported by Hernandez.

“Our monthly insurance would cost $520 a month, as opposed to $600 to $700 a month,” she explained. “So we proceeded to the payment process, only to be informed that our application was declined due to excessive comprehensive claims.”

Hernandez said there is one legitimate claim on her report, plus the three glass claims for more than $14,000.

She mentioned she once again contacted LexisNexis, which maintains a claims history database used by insurers to determine rates, and filed a new dispute.

“I want this off my record, and I want to be able to shop around for insurance at a fair rate and not be declined,” she said. “And again, at a fair rate, because as an American family, we’re trying to, you know, save our dollars.”

Behnken reached out to Lexis Nexis about what consumers can do to verify their information is correct in their reports. A spokesperson sent this:

LexisNexis Risk Solutions utilizes various channels for consumers to request a copy of their LexisNexis Consumer Disclosure Report and to dispute any data on that report. Communication channels offered to consumers include live agents, an interactive voice response system, email, mail and a dedicated consumer portal,

Share this @internewscast.com
You May Also Like

Storm Team 3 Predicts Increased Chance of Local Tropical Effects Early Next Week

SAVANNAH, Ga. () — A tropical system developing near eastern Cuba is…

Mt. Zion’s Harvey Begins Senior Season with a Bang

MT. ZION, Ill. (WCIA) — Playing alongside top talents like JC Anderson…

Las Vegas Flight Crew Uses Duct Tape to Restrain Passenger in Her Seat

LAS VEGAS (KLAS) A federal judge has ordered the detention of a…

Elizabethton Man Faces Murder Charge for 2024 Overdose Death

ELIZABETHTON, Tenn. (WJHL) — An Elizabethton resident has been charged with second-degree…

Ex-SC Representative RJ May Set to Plead Guilty to Child Sex Crime Charges

Robert John May III, a former lawmaker from South Carolina, has consented…

Georgia Church Leader Denied Bond Amid Federal Investigation

AUGUSTA, Ga. (WJBF) – The founder and leader of House of Prayer…

5 Key Facts About the Indictment of Former FBI Director James Comey

Former FBI Director James Comey faced two federal charges late Thursday, following…

Georgia Church Leader Refused Bond Amid Federal Investigation

AUGUSTA, Ga. () – “Rony Denis,” the creator and head of House…

Supreme Court Permits Trump to Block $4 Billion in International Aid

WASHINGTON — On Friday, the Supreme Court delivered yet another favorable outcome…

Dario Vitale Unveils First Collection as Versace’s Creative Director at Exclusive Event Filled with Bold and Daring Designs

MILAN – At Milan Fashion Week on Friday, Versace hosted an “intimate…

Unicoi Parish Holds Memorial Mass for Victims of Hurricane Helene

ERWIN, Tenn., (WJHL) – On Friday, residents of the Unicoi County community…

Sources Indicate U.S. Considering Military Strikes Against Venezuelan Drug Targets

WASHINGTON — According to NBC News, U.S. military officials are considering options…