Amalfi Pizzeria, a well-known establishment in the city, is among the first to adopt DineLine, a voice ordering platform designed to streamline phone order management during busy times.

“We receive a high volume of phone orders, which often coincide with our busiest periods,” noted restaurant co-owner Frank Hannon-Tan.

Customers engage in a phone call where the AI processes their order, simulating a conversation with a human operator and even learning the customer’s name.

The system, which supports multiple languages, also offers the option to send a digital menu to the customer’s mobile phone.

“This is absolutely at the forefront… we believe it’s the first in the restaurant industry,” DineLine co-founder Mark Fortunatow said.

The software is capable of supporting over 100,000 restaurants globally, and integrates with various delivery service providers.

“Restaurants who are heavy with takeaway orders will embrace it,” Hannon-Tan said.