Generic scenes of Commonwealth Bank of Australia logo and words, CBA, Banking, office buildings. Monday 13th Janusry 2025 AFR photo Louie Douvis
Share this @internewscast.com
Australia’s biggest bank will deploy an army of AI bots as part of a radical new plan to reduce the millions of dollars lost to phone scams each year.
Commonwealth Bank is using 10,000 AI bots to impersonate everyday Australians targeted by phone and text-based scammers with near-real-time conversations.

In partnership with cyber-intelligence company Apate.ai, the technology is designed to interact with phone scammers, collecting “critical intelligence” and stopping them from reaching actual victims.

Generic scenes of Commonwealth Bank of Australia logo and words, CBA, Banking, office buildings. Monday 13th Janusry 2025 AFR photo Louie Douvis
Generic scenes of Commonwealth Bank of Australia logo and words, CBA, Banking, office buildings. Monday 13th Janusry 2025 AFR photo Louie Douvis (Louie Douvis)

The bank hopes the technology can disrupt scam operations by adding thousands of dud targets.

CommBank Group Fraud general manager James Roberts said the bank was “turning the tables by using AI to fight back”.

“Every minute a scammer is engaging with a bot is a minute they’re not targeting an Australian,” Roberts said.

“The near real-time intelligence being gathered is a game-changer in how we help to protect our customers and the broader community.”

Apate.ai founder and chief executive Professor Dali Kaafar said the system was based on a “honeypot” strategy.

CommBank Group Fraud general manager James Roberts said the bank was "turning the tables by using AI to fight back".
CommBank Group Fraud general manager James Roberts said the bank was “turning the tables by using AI to fight back”. (Nine)

“Working with our telecommunications partners, Apate.ai manages an extensive and continually expanding network of dedicated phone numbers. These numbers are integrated into the telco networks and specifically set up to be found and targeted by scammers.

“When a scammer dials or messages one of these numbers, they actually engage in conversations with one of our AI-powered bots and not a person.”

Phone scams accounted for the highest overall financial losses last year, according to National Anti-Scams Centre data.

Share this @internewscast.com
You May Also Like
North Korea leader Kim Jong Un waves from a train in Pyongyang, North Korea.

Kim Jong Un Travels to Beijing Aboard His Luxurious Armored Train

As a distinguished group of global leaders converges on Beijing for an…
Empty piece of prime real estate costing taxpayers thousands

Unused Prime Real Estate Draining Taxpayer Funds

An expensive parcel of prime real estate in Adelaide, originally slated for…
Why some Aussies are turning their back on university for TAFE

Why Many Australians Are Choosing TAFE Over University

Leaving high school and entering university used to be the norm for…

Mehreen Faruqi Criticizes Senate for Allegedly ‘Normalizing’ Hate Following Anti-Immigration Protests

Key Points Politicians have condemned anti-immigration protesters. Greens senator Mehreen Faruqi labelled…
'They were everything': Mum who killed daughters in crash goes free

‘Mum Who Caused Fatal Crash Taking Daughters’ Lives Is Released from Custody’

Rachel Van Oyen briefly closed her eyes and collided with a tree…
Glamorous former NRL presenter Tiffany Salmond has delivered a blunt warning to men about toxic dating advice

Australian Footy Host Tiffany Salmond Gives Vital Advice to Men on a Crucial Dating Mistake to Avoid

Glamorous former NRL presenter Tiffany Salmond has issued a caution to men…
Stray pup needs adoption after battling crocs in Queensland's far north

Puppy Seeks New Home After Surviving Crocodile Encounter in Northern Queensland

A family of stray dogs from Far North Queensland, dubbed the “Furwins”…
A Brisbane tradie (above) has revealed she trained for just three days before entering a six-figure role as a hoist operator

Australian Woman Reveals Job Offering $3,000 Weekly with Just Three Days of Training

A tradie has revealed she trained for just three days before landing…
Huge change for multibillion-dollar supermarket staples

Major Shift in Multibillion-Dollar Supermarket Brands

Kraft Heinz is splitting into two companies a decade after a merger…

How Banning Social Media in Australia Could Complicate Things for Vulnerable People

Experts caution that individuals escaping domestic violence, experiencing hate, or searching for…
Newborn's fatal heart defect mistaken for lung disease

Newborn’s Deadly Heart Condition Misdiagnosed as Lung Disease

A newborn with low oxygen levels and a heart defect received treatment…
Neo-Nazi Thomas Sewell crashes premier's press conference

White Supremacist Thomas Sewell Disrupts Premier’s Press Conference

Prominent neo-Nazi Thomas Sewell crashed Victorian Premier Jacinta Allan’s press conference in…