An Australia Post patron found themselves puzzled after a crucial parcel failed to arrive, even though they had been at home all day and had placed a sign specifically for the postal worker.

Earlier this week, the customer shared a photo on Reddit, showing them giving a thumbs-up next to the sign affixed to their mailbox.

The sign read, “Auspost, I am home!”

In further comments, the customer explained that the package weighed between 9 to 10 kilograms, well within the acceptable delivery limits.

Fortunately, they have since received their parcel.

“To be honest, I only submitted a minor complaint at the local office and haven’t even contacted Australia Post directly to escalate the issue,” they mentioned.

“I don’t plan on pursuing it because there’s no point, it’d only create more negativity and I already have my package.”

An Australia Post spokesperson said delivery drivers were subject to “strict protocols”, which required them to knock three times and wait 30 seconds.

“Drivers are also required to take a photo of the front door or intercom, and photos can be viewed through the Aus Post app,” the spokesperson said.