An acclaimed artist, whose creations have graced the prestigious Australian Open, recently expressed her shaken confidence in the country’s postal service following a disheartening incident. The experience has left a lasting impact on her trust in the national system.

Lockyer, whose art studio is situated in the Northern Territory, primarily caters to clients residing in different parts of the country. Her paintings, often commissioned by interstate customers, rely heavily on reliable delivery services.

“There were many tears, and I just thought, ‘I’m never going to send paintings again through Australia Post,'” she lamented. “It’s made me worried for future work.” The emotional toll of the situation has prompted her to reconsider her options for transporting her valuable artwork.

Australia Post, citing the Australian Postal Corporation Act of 1989 and the Australian Consumer Law, maintains that it does not assume responsibility for any consequential or indirect loss or damage resulting from issues related to their service. This official stance offers little solace to artists like Lockyer, who depend on secure delivery solutions to reach their audiences.

According to Australia Post, per the Australian Postal Corporation Act 1989, and the Australian Consumer Law, the service “does not accept liability for any consequential or indirect loss or damage arising due to any failure related to our service”.