A class action has been launched today against aged care provider Bupa over allegations it provided poor quality services at its residential homes.

The Federal Court lawsuit claims that from July 2019 to April 2025, Bupa Aged Care Australia’s facilities did not meet the standards they assured to residents.

Lauren Meath, a senior associate at Echo Law in Melbourne, states that the healthcare company “regularly and consistently” did not reach the minimum acceptable care benchmarks.

“We recognize that staff members are striving to provide safe and high-quality care. However, individual nurses, care workers, and support staff have limitations,” said Meath.

“Bupa’s own reporting confirms widespread understaffing and failures to meet the minimum acceptable level of care required under Australian law at each of its aged care facilities.

“These are systemic failures at the corporate level and at the expense of residents.” 

The class action alleged Bupa breached the contractual obligations it owes to residents under its resident agreements, and contravened guarantees under consumer law.

The lawsuit is seeking to recover damages for breach of contract.

Bupa has been contacted by 9news.com.au for comment.