NAB customers to use selfie to verify ID
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Exclusive: Soon, one of Australia’s largest banks will require new customers to take a selfie to verify their identity.

National Australia Bank (NAB) plans to introduce the use of selfies next month as a measure to tackle identity theft.

The bank said the new feature will be a breakthrough in the fight against cybercriminals.

NAB customers to use selfie to verify ID
NAB will start asking new customers to verify their identity with a selfie. (9News)

NAB said new customers will verify their identity using their biometric data, also known as full facial recognition.

It’s designed to stop stolen licences and passports being used to open dummy bank accounts, which is a fast-moving problem in the world of scams.

“More than 255,000 Australians annually experience identity theft or compromise,” Chris Sheehan, Head of NAB group investigations, informed 9News Finance Editor Chris Kohler.

”Now that number, I suspect, is on the low side.

“We’re confident we’re going to make a real difference.”

SYDNEY, AUSTRALIA - FEBRUARY 18: A pedestrian moves past a National Australia Bank Ltd. (NAB) central business district branch  on February 18, 2025 in Sydney, Australia. The Reserve Bank of Australia (RBA) is set to announce its monetary policy decision on February 18, 2025, with many experts predicting a rate cut due to easing inflation and economic conditions. This anticipated cut aims to provide relief to mortgage holders and stimulate economic activity amid concerns about weak household con
The bank said its their latest move to target scammers who steal identities. (Getty)

Industry analysts support the move, but say with more data actually comes more exposure.

“What we need to worry about is where is this information being held,” technology expert Trevor Long said.

”This is the last thing we want, our names, our details and photos of ourselves being hacked.”

NAB clarified there are no current intentions to require this identity verification for existing customers, and those concerned can visit a branch in person to set up an account.

The move comes as the ACCC reports scam losses are increasing, with $175 million lost in just the first half of this year alone.

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