Stretched triple-zero agency to be renamed and overhauled following review

The review found the service had suffered over the years and noted the change would ensure its role within the emergency services sector is properly understood.

The change will also build a “more positive organisational culture right across its workforce”, the review stated.

A code orange was declared across metropolitan Melbourne last Wednesday, with 39 ambulances reportedly ramped at one point as overwhelmed emergency departments were unable to admit patients.