Telstra has informed its employees that approximately 442 positions are set to be eliminated due to proposed restructuring within the company.

Discussions about these changes will take place over the coming weeks before any final decisions are made. The company emphasized that no roles will be cut due to AI implementation as part of this restructuring.

The telecommunications giant explained that a major portion of these proposed changes is related to an “ongoing reset of our Enterprise business.” To aid this transition, Telstra is considering forming a partnership with the Indian IT company, Infosys.

A spokesperson for Telstra commented on the situation, saying, “Our outdated systems and processes continue to hinder our progress, affecting our ability to provide the reliability and simplicity our customers demand.”

To address these issues, Telstra has suggested a strategic alliance with Infosys aimed at modernizing services for enterprise and mid-market clients.

“This collaboration would facilitate a shift towards smarter, more integrated digital systems, streamlining business interactions for our customers,” the spokesperson added.

“If the proposal proceeds, some work in our service and delivery team would move to Infosys, and some roles would no longer be required.”

Across other parts of the organisation, Telstra says it will “streamline duplicated work, clarify accountability and strengthen our ability to deliver better experiences for both our frontline teams and our customers”.

“We’re not proposing that any roles be replaced by AI as part of these changes.

“However, strategic partnerships with global technology leaders, like the one proposed today, mean we can tap into their AI capabilities to simplify our tools and services to help us move faster and operate more efficiently.”

Telstra said it was focussed on “making work simpler and smarter”.

“As our capabilities evolve, AI and other technologies will help reduce complexity and enable new ways of working.”

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