The Albanese administration initiated a public consultation on Monday regarding a new aviation consumer protection proposal, aimed at enhancing support for those hit by unexpected flight delays or cancellations.

What is the aviation consumer protection scheme?

The scheme will clarify the expectations of airlines and outline the minimum level of assistance required.

Push for airlines to refund passengers for delays

“Our goal is to expedite assistance in situations where people face delays or have lost luggage, addressing these issues promptly rather than making them wait days, weeks, or even months for redress,” explained the government.

Government seeks public feedback on scheme

Should the government proceed with this initiative, it will include an ombudsman service and a new regulatory body. The ombudsman will aid passengers in resolving complaints that airlines fail to address directly.