BAKER COUNTY, Fla. — Following an investigation by Ask Anthony that unveiled significant issues in emergency response, the Baker County Sheriff’s Office has announced that by September, all 911 dispatchers will be trained to provide CPR guidance over the phone.

This decision arises from the tragic incident involving 28-year-old Emily Collins, who collapsed at her home last November. Her mother, Cheryl Collins, called 911 desperately searching for assistance, but unfortunately did not receive CPR instructions.

While the training is underway, the county is directing specific medical calls to an external center where operators are qualified to deliver CPR guidance.

Florida law requires that 911 dispatchers either be trained in CPR instruction or immediately transfer a call to someone who is trained in Tele-CPR. 

In the 911 call, Cheryl can be heard pleading:

“Do I do anything, like compressions or anything?”

The dispatcher responded:

“You’re completely fine. Yes, ma’am. You are fine. I’ll get someone headed that way.”

Moments later, she added:

“I am not able to give CPR instructions over the phone.”

Emily died before first responders arrived.

Emily’s parents say they’re heartbroken and frustrated that it took a tragedy to prompt reform.

“Why did it take my daughter and us going to the news to get something done that’s already in the law?” Dennis Collins asked.

Earlier this month, Baker County Undersheriff Randy Crews informed Anthony Austin that constraints in budget and staffing had previously hindered adherence to state regulations.

“Baker County faces fiscal limitations, making it difficult to maintain complete staffing,” Crews stated. “I put forward a request to the Baker County Board of Commissioners for more funding to support increased staffing for dispatchers and the cost of Emergency Medical Dispatch (EMD) training. This request has been approved, enabling us to proceed with these improvements.”

He noted that while all dispatchers are trained in how to perform CPR, giving instructions over the phone requires different certification.

Dennis and Cheryl Collins intend to attend the upcoming Baker County commission meeting to advocate for sustained accountability and funding of emergency services.