In a concerning development, over 15,000 facial wipes have been recalled across the United States due to the potential presence of a dangerous bacterium. Kenvue, the parent company of Neutrogena, has taken this precautionary measure after internal tests identified traces of pluralibacter gergoviae in certain batches of its makeup remover towelettes.
Although the exact source of the contamination remains unclear, it is reassuring to note that no illnesses have been reported in connection with these products thus far. The Food and Drug Administration (FDA) has specified that the recall involves 1,312 cases of Neutrogena’s Makeup Remover Ultra-Soft Cleansing Towelettes, available in 50 and 25 packs. These are identifiable by the lot number 1835U6325A.
Each recalled case includes 12 individual packages, which were distributed in the states of Florida, Georgia, South Carolina, and Texas. Kenvue has communicated that this action is being taken “out of an abundance of caution,” assuring consumers that no other Neutrogena products have been affected by this contamination issue.
According to the FDA, the recall covers 1,312 cases of 50 and 25 packs of Neutrogena’s Makeup Remover Ultra-Soft Cleansing Towelettes marked with lot number 1835U6325A.
Each case contains 12 individual packages. The products were distributed in Florida, Georgia, South Carolina and Texas.
Kenvue stated in an email that the recall was initiated ‘out of an abundance of caution,’ emphasizing that no other Neutrogena products were impacted by the contamination.
The bacterium pluralibacter gergoviae has been linked to respiratory diseases, urinary tract infections and eye infections.
It can also trigger sepsis, a life-threatening condition that occurs when the body’s immune system overreacts to an infection, leading to widespread inflammation and organ damage.
The recall was issued by Kenvue, the parent company of Neutrogena, after internal testing revealed traces of pluralibacter gergoviae, a bacterium that can lead to various infections, in certain batches of its makeup remover towelettes
Pluralibacter gergoviae (formerly Enterobacter gergoviae) is a type of bacteria commonly found in soil, water, and various natural environments.
In cosmetic manufacturing, it can sometimes make its way into products through contaminated raw materials, a compromised production environment, or errors in the manufacturing process itself.
Moist, nutrient-rich products like creams, lotions, and makeup wipes are most at risk when it comes to cosmetics, as these make for perfect conditions for bacteria to survive and multiply.
Occasionally, contamination is missed and reaches the market, sparking a recall.
A spokesperson for Kenvue told the DailyMail: ‘The health and safety of the consumers who use our products is our top priority.
‘Despite meeting release specifications, one lot of the Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes, 50 count may have been impacted by procedural deficiencies observed during manufacturing.
‘Out of an abundance of caution, we have taken the action to voluntarily recall [this product] (lot 1835U6325A)… at the retail level.
‘No other Neutrogena products or other lots of the Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes are included in this recall.’
From 2014 to 2019, the majority of recalls requested by the FDA (78 percent) were due to microbial contamination but it does not give the figures for pluralibacter gergoviae specifically.
The effects of pluralibacter gergoviae are more severe for those with compromised immune systems or chronic health conditions.
The contamination of cosmetic products with this bacteria has led to several product recalls in recent years.
In 2025, the hair care brand Amika recalled all bottles of this shampoo sold in 2023 and 2024 because some were contaminated with the bacteria.
The contamination source has not been determined, and so far, there have been no confirmed reports of illnesses linked to the affected products (stock image)
And in 2022, Kao USA, the manufacturer of Jergens, recalled specific lots of its Ultra Healing Moisturizer due to the presence of pluralibacter gergoviae.
Originally announced on September 19, the recall issued by Kenvue was later classified as a Class II recall by the FDA on October 3.
This classification indicates that while the probability of serious health consequences is remote, use of the product could cause ‘temporary or medically reversible adverse health consequences’.
Consumers are advised to stop using the affected makeup wipes and contact Kenvue or their retailer for guidance on returns or replacements.
Kenvue told this website that consumers who have questions can also visit the Neutrogena Customer Service website.
