Sonos has officially named Tom Conrad as its CEO, as announced on Wednesday. Conrad stepped into the role as interim CEO in January after the company’s app launch mishap in May 2024, which prompted the resignation of former CEO Patrick Spence.

Conrad has been part of Sonos’ board of directors since 2017 and previously held the position of chief product officer at Quibi, a short-lived streaming service. Conrad is now eager to begin “imagining the next generation of experiences” at Sonos, a topic he explored in our interview earlier this year.

The major app overhaul by Sonos left customers frustrated due to multiple bugs and the removal of some existing features. Since then, the company has been working on recovery, releasing several updates to reverse some of the changes and win back customer trust.

In a letter to employees, Conrad writes:

Today isn’t about dropping the word interim from my title. Today is the day we turn the page to an entirely new chapter, today is the day we begin our reinvention, and today is the day we return to the absolute focus on excellence and the customer-first principles that were the founding values of our company 20 years ago.

While under Conrad’s leadership, Sonos laid off around 200 employees as part of plans to reorganize the company into “flatter, smaller, and more focused teams,” and also ended its collaboration with Ikea on Symfonisk speakers. In March, the company launched an initiative to address user complaints about the app and also released major software updates for its Ace wireless headphones and Arc soundbar.