Disneyland is facing criticism from guests following the removal of a beloved benefit that had been a major attraction for visitors to the renowned theme park.
Previously, guests staying at Disneyland hotels in Anaheim, California, were granted a 30-minute early entry before the park opened to the general public.
This early access was a significant incentive for many to choose the pricier on-site accommodations, despite more affordable options being just a short distance away.
However, as of Monday, this early-bird advantage has been officially discontinued, leaving many Disney enthusiasts upset and igniting discontent among frequent visitors.
“I’ve always stayed on property, but I won’t after this,” lamented one Reddit user. “There’s simply no reason.”
Others have criticized the park’s frequent price adjustments, expressing concerns that the cherished Disney magic is fading as a consequence.
‘The ‘Magic’ is now the Excel spreadsheet that helped the C–Suite make these decision[s],’ another user said.
As of Monday, Disneyland eliminated its early entry access into theme parks. The perk allowed hotel guests to take advantage of the park 30 minutes before the general public
Until this week, hotel guests could enter the park early, letting them ride popular attractions, shop freely and dine with far fewer crowds.
The perk applied to anyone staying at the theme park’s three hotels, which are the Disneyland Hotel, the Grand Californian Hotel & Spa and the Pixar Place Hotel.
Now, guests will receive just one Lightning Lane entry to a Lightning Lane Multi Pass attraction during their stay.
Disney’s Lightning Lane is a paid service that lets visitors skip the regular line and wait in a separate, shorter line after reserving a ride in advance.
The perk’s removal has already disrupted travel plans for some guests.
One guest said they had booked a stay at the Pixar Place this month, only to have the change derail that.
‘They announced this and we are now at the Marriot [sic] courtyard theme park entrance,’ the Reddit user said.
Another user said that getting rid of early entry and replacing it with only one Lightning Lane entry was ‘an absolute joke.’
‘They can’t pony up the $30 for a whole day when people are spending 1k on a room?’ the commenter asked. ‘At that point just don’t give anything.’
Going forward, Disneyland hotel guests will receive one Lightning Lane entry to a Lightning Lane Multi Pass attraction for their stay
The early entry bonus was remembered with nostalgia by others, who lamented its removal.
‘So glad I got to experience the perk before they took it away,’ one user said. ‘Incredible to be able to knock out 4 or 5 major rides before anyone else. LL is a joke of a supplement.’
The news was also received with backlash on Instagram, where Disney fans called the change ‘terrible.’
‘There’s really no reason to stay there then,’ one user said. ‘Rather save the money for a cheaper hotel nearby’
Another said it felt like Disney removed perks and ‘anything that benefits the customer’ on a regular basis.
‘Miss the old days when fast pass was free and parking was $15!’ he posted.
Even visitors from outside the US decried the removal of the perk, which they said was ‘the only reason we would pay premium to stay on Disney property.’
The comment read: ‘I think it’s ridiculous– as someone coming from over seas wanting to maximize limited time at the parks.’
The cut to the early entry access was first announced last August, although it did not come into effect until this Monday.
Disneyland has cut other perks recently despite fans seeking more affordable options.
That included a partnership with Costco that offered its members discounted tickets to the theme park.
The deal with the retail giant included a two–day park–hopper ticket to Disneyland, as well as the Lightning Lane Multi Pass, for $389.99.
That was much cheaper than the offer on Disneyland’s website, where the same ticket costs $415 and the multi–pass starts at $32 per day.
The company’s theme parks could soon implement dynamic ticket pricing, which is when the cost of tickets is altered based on current demand.
‘We’re doing it in [Disneyland Paris] right now,’ Hugh Johnston, Disney’s senior executive vice president and CFO, said in November.
‘We’ve been doing it for about a year,’ he added. ‘It’s off to a very good start, but we’re really going to make sure we optimize it before we bring it into the domestic parks.’
