Commonwealth Bank generics today. Picture by Wayne Taylor 10th August 2025
Share this @internewscast.com

Commonwealth Bank will reverse its decision to cut 45 call centre jobs to make room for an AI chatbot.

Australia’s biggest bank, which posted an annual profit of $10.25 billion, last month said dozens of roles would be impacted following an investment in AI which it said would make it “easier and faster” for customers to get help.

The Finance Sector Union (FSU) announced today that CBA has reversed its decision on job cuts, opting instead to provide employees with the choice to remain in their positions or accept voluntary redundancy.

Commonwealth Bank generics today. Picture by Wayne Taylor 10th August 2025
Commonwealth Bank last month said 45 jobs would be “impacted” after an investment in an AI chatbot. (Wayne Taylor)

However the FSU said the damage was “already done” for the 45 workers who have been unsure if they would remain employed at CBA.

The reversal comes after a dispute which was heard by the Fair Work Commission.

“This is a significant triumph for workers, demonstrating the power of collective action – yet we must acknowledge this isn’t the time for a victory parade,” stated FSU national secretary Julia Angrisano.

“CBA attempted to disguise job cuts as innovation. Utilizing AI as justification to eliminate secure jobs is a cynical cost-cutting tactic, and employees recognize this.

“Our members are eager to engage in discussions about how new technology can be integrated into banking. They desire secure employment now and the necessary training for future roles, rather than being discarded in the name of efficiency.”

Commonwealh Bank AI chatbot
Commonwealh Bank has made a major investment in AI. (Commonwealth Bank)

The FSU is also representing workers impacted by CBA allegedly offshoring hundreds of jobs.

A spokesperson for CBA said the initial decision to cut 45 roles was an “error”.

“CBA’s initial judgment that the 45 positions within our Customer Service Direct division were unnecessary did not properly account for all pertinent business factors, and this misjudgment meant the roles were not genuinely redundant,” the spokesperson mentioned.

“We have apologised to the employees concerned and acknowledge we should have been more thorough in our assessment of the roles required.

“We are in the process of assisting affected staff, offering them options to remain in their current roles, seek other opportunities within CBA, or choose to leave the company.”

“We are also reviewing our internal processes to improve our approach going forward.”

CBA made the landmark decision to inform the FSU that AI was the reason for the redundancies announced last month.

However the bank denied any jobs would be sent offshore.

A CBA spokesperson also said some impacted staff would have been transitioned into open roles.

The initial group of 45 roles make up a small percentage of CBA’s 38,000-strong workforce.

9news.com.au has contacted CBA for a comment.

Share this @internewscast.com
You May Also Like
Trump calls Israeli PM a 'war hero', and adds  'I am too'

Trump Praises Israeli PM as a ‘War Hero,’ Claiming ‘I Am Too’

US President Donald Trump has referred to himself as a “war hero”…
Tributes have been flowing for Jimmy Webster, who died in horse truck crash.

‘Gentle Spirit’: Enthusiastic Teen Equestrian Loses Life in NSW Accident

The tight-knit NSW horse-riding community is mourning the loss of a teenager…
This squirrel suffering from squirrelpox was rescued by Halfway Home Wildlife Rehab in Michigan, USA, in July.

‘Squirrels with Bizarre Behavior Found in Backyards and Animal Shelters Across the U.S.’

‘Zombie squirrels’ covered in gory sores have been turning up in backyards…

Israel Mobilizes 60,000 Reservists Following Approval to Invade Gaza City

On Wednesday, Israel’s defense minister, Israel Katz, sanctioned a plan to take…
Baby Luka has undergone eight surgeries since the burning coffee was thrown on him.

Man who assaulted infant with scalding coffee still at large in China after a year

Australian police are collaborating with Chinese authorities to ensure a man who…

Israel Calls for Immediate Release of Hostages Following Hamas Truce Agreement

A senior Israeli official says the government stands firm on its call…
Children with mild autism to be removed from the NDIS by 2027

Children with Mild Autism Facing Removal from NDIS by 2027

Hundreds of thousands of children with autism will be diverted away from…
Jayda Jorga Jin Phillips, Ember Nirvana Essence Phillips, and Maverick Rusty Callam Phillips have been missing for months in New Zealand.

“Dad Hides Kids in Woods for Three Years: ‘It’s Painful Each Time'”

The kin of a fugitive father who has been concealing his three…
Fire ants found in Toowoomba

BHP Asked to Cover Costs Following Fire Ant Infestation in Queensland

The advocacy group asserts that mining giant BHP should be responsible for…
Two teens charged after second shopping centre stabbing

Two Teenagers Arrested Following Another Stabbing Incident at Shopping Centre

Hours after an elderly man was fatally stabbed, two teens have been…

Crewless and Propeller-Free: The Potential Impact of Drone Technology on Underwater Global Conflicts

In a warehouse just south of Perth, rows of sleek yellow gliders…
Allan has committed to implementing all of the recommendations, ensuring a $42 million funding boost to assist the shake-up.

Victorian Government Unveils Major Revamp of Child Safety Measures

The Victorian government has announced a child safety overhaul after an independent…