Caesars sued after guest dies when staff called a cab instead of 911

A Rhode Island man’s Las Vegas getaway turned tragic when Caesars Palace staff reportedly summoned a rideshare rather than an ambulance during his medical crisis, as detailed in a lawsuit.

Gary Perrin, 64, was enjoying his stay at the famous Strip resort on November 28, 2024, when he suddenly fell gravely ill, experiencing symptoms such as intense sweating, dizziness, vomiting, and double vision, according to a lawsuit filed on February 18.

Instead of alerting the on-site paramedics, Caesars Palace employees allegedly dismissed the Army veteran’s condition as intoxication and arranged for an Uber to remove him from the premises, the Las Vegas Review Journal reports.

The lawsuit claims this error led to a ‘critical delay in medical care that ultimately led to, caused, or significantly contributed to’ Perrin’s death.

Perrin passed away just over two weeks later, on December 15. The lawsuit does not specify his cause of death.

It remains uncertain why his family believes the incident at the casino, which happened 17 days prior, is connected to his passing. The Daily Mail has reached out to the family for further explanation.

The lawsuit accused Caesars Entertainment and its related entities of negligence and negligent hiring, training, retention and supervision, claiming staff failed to follow basic safety protocols and denied Perrin desperately needed medical help.

Perrin’s estate is seeking more than $15,000 in damages, including medical bills, funeral expenses, loss of companionship, pain and suffering, punitive damages and attorney’s fees. The suit also demands a jury trial.

Gary Perrin's Vegas getaway ended in horror after staff at Caesars Palace allegedly bundled him into an Uber instead of calling an ambulance - even as he showed clear signs of a medical emergency

Gary Perrin’s Vegas getaway ended in horror after staff at Caesars Palace allegedly bundled him into an Uber instead of calling an ambulance – even as he showed clear signs of a medical emergency

The 64-year-old was staying at the iconic Strip resort on November 28, 2024 when he suddenly became violently ill, sweating, dizzy, vomiting and seeing double

The 64-year-old was staying at the iconic Strip resort on November 28, 2024 when he suddenly became violently ill, sweating, dizzy, vomiting and seeing double

Perrin, of Portsmouth, Rhode Island, was a US Army veteran, longtime UPS driver and devoted family man, according to his obituary. 

Born in Holyoke, Massachusetts, in 1960, he graduated from Holyoke Catholic High School and later earned an associate degree from Worcester State Community College.

After 29 years with UPS, he worked in education as an assistant to the Dean of Students and a football coach at Goffstown High School in New Hampshire. 

More recently he was employed as a driver at the Maher Center in Middletown, Rhode Island.

He is survived by his wife of 29 years, Laura, and his daughter Maggie.

The lawsuit comes as Caesars and other major Strip operators face growing scrutiny over how employees respond to medical emergencies inside large casino resorts.

Caesars has faced multiple guest‑safety lawsuits in recent years, including a 2025 wrongful‑death claim tied to the 2023 killing of 25‑year‑old Bryan Altamirano‑Solano inside a Caesars Palace hotel room.

Perrin's estate is seeking more than $15,000 in damages (Pictured: Perrin and his wife, Laura)

Perrin’s estate is seeking more than $15,000 in damages (Pictured: Perrin and his wife, Laura)

No official cause of death is listed in the complaint (Pictured: Perrin and his daughter Maggie)

No official cause of death is listed in the complaint (Pictured: Perrin and his daughter Maggie)

Altamirano‑Solano was found on May 17, 2023, with a single gunshot wound to the chest. His family has since filed a lawsuit accusing Caesars of failing to provide adequate security despite police warnings about increasing sex‑work‑related crimes on the Strip. 

They are seeking at least $50,000 in damages for negligence and wrongful death.

The suit also faulted Caesars for not keeping comprehensive records of trespassed sex workers unless an incident report was filed – a gap the family argues allowed repeat offenders to go unnoticed. 

It also noted that on the night of May 15, 2023, Caesars allowed suspects Arionna Taylor and Erika Covington, both underage for casino floors, to enter and remain on the property.

Caesars Entertainment did not immediately respond to a request for comment from the Daily Mail. 

The Daily Mail has reached out to the Perrin family for comment.

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