This week, a security breach in the Los Angeles Metro’s internal computer systems led to significant disruptions for commuters, who found themselves unable to pay for rides or view train arrival times.
On Thursday, agency officials disclosed that a “security concern” had prompted the preventive shutdown of several internal systems and limited access to their administrative computer network. Despite these issues, they assured the public that train and bus operations remained unaffected, with no impact on rider safety or service schedules.
The breach primarily affected digital arrival boards, causing them to go blank, and created obstacles for customers attempting to add funds to their TAP cards either online or at ticket kiosks. In response, Metro encouraged riders to use vending machines to top up their cards whenever possible.
Frustrations mounted among commuters, with one individual recounting his unsuccessful attempts to pay at machines and via his phone. “It’s just not working… it’s a little frustrating,” he shared with ABC 7.
Reassuringly, the Los Angeles Metro confirmed that no customer or employee data had been compromised during the incident. Throughout the ordeal, rail and bus services continued to operate normally, ensuring that commuters could reach their destinations.
The LA Metro said customer and employee data had not been compromised. Rail and bus services continued as normal.
The agency did not return the Post’s request for comment.
