The Amazon-owned Ring security camera company has responded to user concerns over possible unauthorized account access after TikTok videos went viral, causing alarm among customers who noticed unusual login activity on May 28, 2025.

This situation unfolded as Ring users began posting screenshots on TikTok, revealing numerous unfamiliar devices allegedly accessing their accounts on the same day. Some reported finding up to 17 mysterious devices linked to their accounts on May 28, with these devices labeled as “Device name not found” in the Ring Control Center.

The reports quickly went viral on TikTok, with users encouraging others to check their own accounts for similar activity.

In response to the mounting concerns, Ring issued an official statement dismissing the reports as a technical glitch rather than a security breach. 

“We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts,” the company said.

Ring explained that the backend update had caused past login dates to appear incorrectly as May 28 and caused device names to display as “Device name not found”. The company emphasized that the issue was purely visual and did not represent actual unauthorized access attempts.

However, the incident raised questions from users about Ring’s communication with customers during technical issues. The company’s support pages and status page showed no mentions of a breach or incident around May 28, and software release notes for the Ring app didn’t list any updates on that date.

Ring has not provided a specific timeline for when the display issue will be fully resolved, and subsequent updates said the company is still working to fix the backend system that caused the erroneous login date displays.

The latest incident comes amid Ring’s ongoing efforts to rebuild trust following previous security and privacy violations. In 2023, Amazon agreed to pay more than $30 million to settle Federal Trade Commission charges involving both its Alexa voice assistant and Ring doorbell cameras. 

The Ring portion of that settlement required the company to pay $5.8 million in consumer refunds after the FTC accused Amazon’s home security subsidiary of allowing employees and contractors to access private customer videos and maintaining lax security practices that enabled hackers to take control of accounts.