State Farm’s California Drone Controversy: Privacy Breach Sparks Outrage

State Farm has decided to reinstate the insurance policy of a homeowner in Santa Ana after allegations that drones were used to monitor her property.

Linda Bennett, the homeowner, expressed immense relief when the insurance company reversed its earlier decision to cancel her policy due to the controversy that erupted last year.

“It feels like a burden has been lifted,” Bennett shared with ABC7, describing her sense of relief. Starting May 1, State Farm will continue to provide her with coverage.

Bennett was initially informed via a letter that her homeowner’s insurance would be terminated unless she replaced her roof, a renovation she feared could cost anywhere from $20,000 to $50,000.

“I simply don’t have the financial means for that, and I’ve lived in this house since it was built,” she explained.

This incident underscores a rising trend where insurers are increasingly utilizing drones, aerial imagery, and even artificial intelligence to assess properties. Bennett believes this technology was used to evaluate her roof.

“When I got the notice, I thought to myself, ‘Nobody came out.’ Nobody’s called and said, ‘We need to inspect your roof for your policy,’” she recalled. “I just got that saying I had to get a new roof… no explanation.”

Bennett had already planned minor repairs to her roof. After hiring a contractor to assess the situation, she learned the roof was in good shape and could last another nine years.

“What started happening is I got a call from my agent… and he said, ‘Just to let you know, good news, they’re not going to require you to replace your roof, and they will renew your policy as of May 1.’ So I was just… yay!” Bennett said.

Consumer advocates caution homeowners to act quickly if they receive similar notices.

“Write back immediately or call,” advised Amy Bach of United Policyholders. “Ask, ‘Am I being non-renewed on the basis of an aerial image?’ Then say, ‘I want to see that image. Let me have those pictures, and give me a chance to fix whatever the problem is—or maybe I can explain it.’”

Bennett described the anxiety she felt when faced with the potential loss of coverage, which can be especially challenging to replace in her area.

“They were just [like] ‘That’s it. I’m sorry. You have to replace your roof, or you’ll have to find another agent or policy.’ Well, you can’t do that,” she said.

Now that her coverage is secure, Bennett is grateful for the support she received.

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