NYC Dry Cleaner Faces Accusations of Ruining Budget-Friendly Kleinfeld Wedding Dress

In a tale of wedding dreams turned sour, a bride from Long Island was thrilled to say yes to a dazzling wedding dress worth nearly $18,000, only to claim it was later ruined by a luxury cleaning service in Midtown.

Danielle Sacco’s exhaustive six-month search for the perfect gown finally ended at Kleinfeld Bridal, famed for its appearances on “Say Yes to the Dress,” where she discovered her stunning Pnina Tornai creation.

“I knew right away it was my dream dress,” Sacco shared in a statement to The Post, expressing her immediate connection with the gown.

At 29, the physician’s assistant felt every bit like royalty in her exquisite dress during her October 2024 wedding on Long Island to Matthew Sacco, a Nassau County Police Officer.

For the delicate care of her sparkling designer gown, Sacco turned to Madame Paulette ByNext, a renowned cleaner on West 39th Street, praised by friends for their expertise.

She spent $1,800 on their preservation service, hoping to keep her cherished dress in pristine condition.

The store boasts on its website that it offers “meticulous cleaning to restore your gown’s original beauty.

“Our preservation services guarantee their lasting integrity for generations.”

But her dream dress had a nightmarish ending, Sacco claimed in a Manhattan Supreme Court lawsuit.

“Instead of working on [the] wedding gown, they destroyed it,” she claimed in court papers.

Photos show damaged fabric near the hem of the skirt. The bride contends the dress was placed in a box which was too small — causing the gown’s course horsehair underlay to destroy the fabric.

Sacco “spent thousands of dollars just to clean the wedding gown, she goes to make sure it’s preserved and they ruined it,” said her attorney, Zachary Zain. “It’s all torn up, and torn up everywhere.

“She’s devastated.”

It’s not the first time the cleaner has faced complaints.

In September, influencer Claudia Li Johnson caused a stir when she griped in a TikTok post that Madame Paulette lost her custom Vera Wang gown.

The dress was found in September after The Post exposed numerous complaints about the cleaner losing high-end items, including a $110,000 Fendi coat.

Online reviews revealed others who didn’t like the service.

“If you are a BRIDE, AVOID. RUN,” wrote one man, who claimed he spent a year trying to retrieve his wife’s wedding gown from the company.

Another claimed they’d sent a “hand-hemmed, hand-monogrammed damask tablecloth and napkins” to the company to be cleaned “and they were returned in SHREDS. strips of fabric hanging from hangers–looking like a stage version of beggar’s rags.”

The cleaner apologized to both customers in responses to the negative online reviews, and claimed it had no record of the issue with the tablecloth.

Madame Paulette did return a message seeking comment.